Office Manager

Elizabethtown, KY

Full Time

Manager/Supervisor

Pay Range: TBD (based on experience)
Schedule:

Guaranteed: Tuesday–Thursday, 8:00 AM – 4:30 PM EST
Optional/Flexible: Mondays (8:00 AM – 4:30 PM) and Fridays (8:00 AM – 2:00 PM)

Our periodontal practice is seeking an experienced, organized, and confident Office Manager to lead daily operations and support a team of five staff members. This role requires strong leadership, excellent communication skills, and the ability to remain calm and effective in a fast‑paced, sometimes hectic environment. The ideal candidate is proactive, solutions‑oriented, and comfortable being the primary resource for staff questions, concerns, and troubleshooting.

Primary Responsibilities

Oversee and manage the entire claims process, including submission, tracking, appeals, and follow‑up
Manage billing and collections, ensuring accuracy and timely resolution
Handle all incoming mail, including mail hold requests
Supervise and support a team of five staff members, providing guidance, accountability, and coaching
Present treatment plans to patients, including:
- Insurance benefit breakdowns
- Out‑of‑pocket estimates
- Financing options
Assist with payroll preparation and doctor production reporting
Resolve staff or patient conflicts professionally and constructively
Finalize and reconcile daily deposits
Manage insurance contracting and credentialing
Perform eligibility and benefit verification and ensure accurate documentation
Maintain a high level of computer proficiency and troubleshoot basic software issues
Ensure consistent adherence to office SOPs and refining/streamlining workflows to improve efficiency and reduce bottlenecks
Communicate clearly with patients about periodontal procedures, scheduling, and office policies
Apply working knowledge of HIPAA and OSHA standards

Required Skills

Strong multitasking ability with a calm, steady demeanor during busy or stressful situations
Excellent verbal and written communication skills
Proficiency in Microsoft Word and Microsoft Excel
Ability to follow SOPs and contribute to process improvement
Strong organizational skills and attention to detail
Ability to maintain confidentiality and handle sensitive information appropriately
Comfortable learning and navigating multiple software systems

Preferred Experience

Experience in a periodontal or specialty dental office
Familiarity with Dentrix practice management software
Familiarity with CareStream Dental imaging software
Prior experience in dental office management or team leadership

Ideal Candidate Qualities

Computer savvy and comfortable with technology
Professional, friendly, and confident communication style
Strong leadership skills with the ability to motivate and support a team
Comfortable in a fast‑paced clinical environment
Quick learner who follows protocols accurately
Team‑oriented, dependable, and proactive in solving problems

Benefits

401(k) eligibility after 1 year of employment
Paid Time Off (PTO)
Scrub allowance

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How many years of experience do you have supervising or managing staff in a dental or healthcare setting?*

How many team members have you directly managed in the past?*

Briefly describe your experience with dental insurance. (Eligiblity, benefit verification, contracting, credentialing, etc).*

Do you have experience managing the full dental claims process (submission, tracking, appeals, follow-up)?*

Do you have experience handling patient billing, collections, and financial arrangements?*

How would you rate your overall computer skills?*

Are you adept with conflict resolution?*

Have you worked in a dental office before?*

Are you knowledgeable about periodontal procedures?*

Do you have experience with Dentrix and CareStream Dental Imaging?*

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Office Manager

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