Universal Smile Centres

Our periodontal practice is seeking a reliable, organized, and patient‑focused Front Office / Dental Assistant to join our team. This hybrid role is primarily front office but includes assisting clinical staff as needed. We’re looking for someone who thrives in a fast‑paced environment, communicates professionally, and enjoys being a key part of a small, supportive team.

Pay: $15–$19 per hour (based on experience; negotiable)

Schedule:

• Guaranteed: Tuesday–Thursday, 8:00 AM – 4:30 PM EST
• Optional/Flexible: Mondays (8:00 AM – 4:30 PM) and Fridays (8:00 AM – 2:00 PM)

Primary Front Office Responsibilities

• Maintain and organize patient charts and office records
• Answer incoming calls with professional phone etiquette
• Manage daily schedule:
  • Schedule new and returning patients
  • Assist with rescheduling and cancellations
  • Fill open appointment slots efficiently
• Send correspondence via fax, email, and mail
• Perform patient check‑in and check‑out procedures
• Multi‑task effectively while maintaining accuracy
• Use Microsoft Word for letters, forms, and documentation
• Navigate computer systems confidently and efficiently; comfortable learning new software
• Communicate clearly with patients about periodontal procedures and office policies
• Follow established SOPs with consistency
• Apply working knowledge of HIPAA and OSHA standards
• Handle cash transactions, including:
  • Collecting patient payments
  • Preparing end‑of‑day deposit materials (no deposit drop‑off required)
  • Managing petty cash accurately
• Preferred: Experience with Dentrix practice management software
• Preferred: Experience with CareStream Dental imaging software
• Preferred: Insurance experience, including:
  • Eligibility and benefit verification
  • Claims management and follow‑up

Back Office / Clinical Support Responsibilities

(As needed and when covering for senior dental assistant)

• Assist doctor, hygienists, and senior assistant during patient care
• Turn over operatories and maintain cleanliness between patients
• Perform sterilization and instrument processing procedures
• Take digital dental X‑rays and intra‑oral photographs
• Submit prescriptions electronically
• Support typical periodontal assisting duties
• Maintain a safe and compliant clinical environment

Required Certifications (may obtain after start date):

• CPR certification
• X‑ray certification

Ideal Candidate Qualities

• Strong organizational skills and attention to detail
• Comfortable in a fast‑paced clinical environment
• Professional, friendly communication style
• Quick learner who follows protocols accurately
• Team‑oriented and willing to help wherever needed

Benefits

• 401(k) eligibility after 1 year of employment
• Paid Time Off (PTO)
• Scrub allowance